Remote User Reset Password in ADUC

Remote user did not change pw in time, now can't access, can't conveniently hardwire to network. 

Resets pw expire time, but don't tell them that, make them change next logon

1. In ADUC, pwdLastSet, set Value to 0 (numeral zero), Ok and save:

2. Back into ADUC > pwdLastSet, change value to -1, Ok and save:

Ammyy Admin

So you're having fits with your usual way to connect with someone at work.
Or at home, trying to help some lost friend who at least has an internet connection and can logon to his email.
Ammy Admin has saved my assets on many an occasion.  Another one I can't believe I haven't posted earlier.

Ammyy.com Remote Admin Tool

For remote admin with users who have a working internet/LAN connection, this is the bomb.

Bomgar Remote Support

We use Dameware for most of our remote desktop support, which for the most part works just fine. However, our home-based transcriptionists or archivists use VPN to logon to the system and DW just isn't happy with it. So the network admin setup Bomgar and it is most sweet.